Araani service contract

Expert support and maintenance services help you to get the most out of your Araani video fire detection system.
By including systematic maintenance and testing by your Araani Certified Partner, you keep your system in top condition and you make sure no fire is left undetected throughout the lifetime of your fire safety system.
When you rely on an Araani Certified Partner, you can be 100% sure that your video fire detector is installed according to best practices, that it will work flawlessly, and that fire safety is guaranteed. Certified Partners are backed by Araani through a full program of quality services, including training, tools and manuals, fanatical support and continuous follow-up.

The importance of maintenance

1. Image quality assurance: The Araani Certified Partner maintenance services always include an image quality check, as well as a verification of the camera’s correct camera position.
2. Guaranteed compliance: Together with your Araani Certified Partner, Araani makes sure your primary video fire detection system remains compliant with local regulations.
3. Fully functional fire detection: The Araani Certified Partners maintenance services include a regular inspection of your detector hardware and software, the connection to your Fire Alarm Control Panel, and other hardware, such as power backup equipment and batteries. Next to an annual inspection, you always need a full functional verification after a fire incident.
4. The latest software updates: Together with you Araani Certified Partner, Araani makes sure your video fire detector always features the latest camera and detection software. This way, you can benefit from the most recent technology updates and security patches.

Araani FireCatcher Camera Service Contract 

With the FireCatcher Camera Service Contract, Araani supports Certified Partners in keeping the system in optimal condition. 
The FireCatcher Camera Service Contract is renewed on a yearly base and is mandatory during 5 years. It includes:

o    Full software + hardware warranty.
o    Software Maintenance Releases.
o    Software Updates.
o    Remote Assistance (1 hour per year/camera).